Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed t...

Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. The...

Support Category: User Account | Account Info Update Request Specialist Notes: Note: Employees will need to update GovTA to correct any information ...

Support Category: User Account | Inactive Account Specialist Notes: Please be sure to include the following information in the ticket:   In your ...

Support Category: User Account | No Account Specialist Notes: Standard Response: If you are a permanent employee, a CLC account will be created ...

Support Category: User Account | No Account Specialist Notes: Standard Response: Most contractors do not get a CLC account. Please reach out t...

Support Category: User Account | Other Issues Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have asked...

Support Category: User Account | Account Info Update Request Specialist Notes: If your user has a CLC account with one bureau but is moving to anot...

Support Category: N/A (Select the category that matches the user's issue) Specialist Notes: There are DOC users who may have two active/approve...

Support Category: Admin Assistance Specialist Notes: Standard Response: If you do not have admin rights, we would be happy to escalate this to...